Phone

Calls are charged at local rates if called from a UK landline, calls from mobiles may be considerably higher. All calls are recorded for training and monitoring purposes.

Quick Ticket

Complete the quick form below to submit your ticket into our helpdesk. This quick and handy form will ensure we have all the required information to deal with your issue. You can also upload attachments, such as a relevant screenshot, pdf etc,

email

emails sent to the below address will be logged onto our helpdesk software and assigned a ticket number, please use this ticket number in all future correspondence.

Helpdesk Features

If you’re a SME with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, we are the best support option for you.

Our support package gives you unlimited remote support for your end-users, covering your computers, servers and network. You can get in touch with our in-house Service Desk team by telephone, email, or our online portal – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

Unlimited telephone & email support
Unlimited remote support (servers, PC’s & networks)
24/7 Real-time monitoring & alerts
High rate of first-contact resolution
On demand ICT advice

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices. If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

Looking to sign up?

If this package doesn’t match your requirements exactly, please give us a call – we’re flexible enough to help. Call us now on 0845 868 1898

Current Helpdesk KPis

seconds call waiting

Our average call waiting time on all lines and inbound queues

67.9

% same day fixes

The percentage of support requests from all sources resolved the same day it was reported

100

% SLAs met

The percentage of calls resolved within SLAs

100

% Client satisfaction

The percentage of clients that submitted a survey and rated our service as "good" or "excellent"

Managed IT helpdesk