Managed IT helpdesk

Helpdesk Features

If you’re a SME with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, we are the best support option for you.

Our support package gives you unlimited remote support for your end-users, covering your computers, servers and network. You can get in touch with our in-house Service Desk team by telephone, email, or our online portal – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • 24/7 Real-time monitoring & alerts
  • High rate of first-contact resolution
  • On demand ICT advice

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices. If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

Looking to sign up?

If this package doesn’t match your requirements exactly, please give us a call – we’re flexible enough to help. Call us now on 0845 868 1898

Helpdesk KPIs Mar 2017

13

seconds call waiting


Our average call waiting time on all lines and inbound queues
67.9

% same day fixes


The percentage of support requests from all sources resolved the same day it was reported
100

% SLAs met


The percentage of calls resolved within SLAs
100

% Client satisfaction


The percentage of clients that submitted a survey and rated our service as "good" or "excellent"